Our Story — VETNexx

Where It Started

Chiang Mai. Two strangers. One problem.

"Every missed call isn't just a missed appointment. It's a client who felt ignored, and a pet that might have needed help."

The Nomad Summit is a global gathering of location-independent entrepreneurs, founders, and remote professionals. Being selected as scholarship winners not only recognised our shared commitment to building impactful, location-flexible businesses, but also created the environment where we met in Chiang Mai and first developed the idea that became VETNexx.

One of us had spent years in veterinary practice, watching exceptional clinics struggle with something that had nothing to do with their skills: the phone. Busy clinics with brilliant vets were losing clients — not because of bad medicine, but because calls went unanswered.

The other had spent a decade building automation and AI systems for businesses — solving exactly this kind of operational inefficiency.

The conversation lasted four hours. VETNexx was born that afternoon.

📍 Born at the Chiang Mai Nomad Summit · Built for NZ & AU

🌏 Chiang Mai · Nomad Summit

The Nomad Summit is a global gathering of location-independent entrepreneurs, founders, and remote professionals. Being selected as scholarship recipients not only recognised our shared commitment to building impactful, location-flexible businesses, but also created the environment where we met in Chiang Mai and first developed the idea that became VETNexx.

The Journey

From conversation to clinic.

🌏 The Nomad Summit — Chiang Mai

Two scholarship winners meet. A veterinarian and an AI systems architect discover they've been thinking about the same problem from opposite sides.

🔍 Deep Research: Inside the Clinic

Months spent inside real vet clinics. Shadowing reception teams. Mapping call flows. Understanding what urgency really looks like.

🛡️ Building the Safety Framework

Before writing code, we defined clinical safety rules. No diagnosis. Clear escalation triggers. Human override always.

🚀 Beta Launch — NZ & AU

First clinics go live. First calls handled. First bookings made. First escalations triggered correctly.

🌐 Now — Growing the Network

Expanding across NZ and AU. Every new clinic makes VETNexx smarter, safer, and more effective.

The Team

The Vet and the AI architect.

🩺 Clinical Lead

The Veterinarian

Over 3 decades inside vet clinics across NZ, AU and UK — not as a consultant, but as a practitioner. Knows exactly what the front desk looks like at 8am on a Monday when three phones are ringing simultaneously.

Leads all clinical protocol development. Every urgency pathway in VETNexx reflects real-world triage experience.

Dr Alison Pickering - BVSc MVSc (Dist.) MRCVS

Veterinary Medicine Clinical Triage Practice Operations Client Experience

⚙️ Technical Lead

AI Systems Architect

Designs and builds AI systems across healthcare, logistics, and SaaS — focused on making complex workflows invisible, reliable, and safe in real-world environments.

Architects VETNexx's call intelligence, PMS integrations, and the escalation engine that keeps clinics in control.

Yash Sharma (BBA LLB – Corporate Law, AI Systems Engineer)

AI Systems Automation API Integration Product Engineering

What We Believe

Built around three principles.

🛡️

Safety is not optional

In a clinical environment, the cost of a mistake is too high. Every design decision starts with "what's the safest outcome?"

🤝

Technology supports, never replaces

VETNexx is a tool for your team, not a replacement for them. Veterinary judgement belongs to vets.

🎯

Built for real clinics, not demos

We built this in, around, and with vet clinics. Not for a pitch deck. Every feature solves a real problem we witnessed firsthand.

Our Commitment

"We will never build something we wouldn't put in front of patients."

That's the standard we hold ourselves to. Every feature, every escalation rule, every integration is reviewed through the lens of clinical safety first — and business value second.

We're not building a generic AI product with a vet logo on it. We're building the system that should have existed in every vet clinic years ago.

Join the Beta Program How it works →

Created by a Vet and an AI Architect,
for clinics that care.

Chiang Mai. Two strangers. One problem.

From conversation to clinic.

The Vet and the AI architect.

Built around three principles.

"We will never build something we wouldn't put in front of patients."

Your reception team deserves better tools.

Created by a Vet and an AI Architect,for clinics that care.

Chiang Mai. Two strangers. One problem.

From conversation to clinic.

The Vet and the AI architect.

Built around three principles.

"We will never build something we wouldn't put in front of patients."

Your reception team deserves better tools.

Created by a Vet and an AI Architect,
for clinics that care.