How It Works

Every call handled.
Every clinic in control.

A deep dive into how VETNexx works — from the moment your phone rings to the booking landing in your reception queue.

See the Call Flow View Dashboard

How It Works

Five steps. Zero dropped calls.

VETNexx runs quietly, handling every call from greeting to resolution.

📲

Answers instantly

Every call picked up within 2 seconds, every time.

🔎

Follows protocols

Your custom urgency pathways, applied precisely.

📋

Books or routes

Real-time booking or information routing, automatically.

🚨

Escalates when needed

Urgent cases reach your team instantly, with full context.

🎛️

You stay in control

Full dashboard visibility. Override any call, anytime.

Try It for Your Clinic

Call Handling

Answers in under 2 seconds. Every time.

VETNexx answers every inbound call instantly — no ringing out, no voicemail, no hold music. The client is greeted professionally and guided through a natural conversation.

⚡

Sub-2 second answer time

Clients are greeted before the second ring. Always.

🗣️

Natural conversation engine

Not a phone tree. Clients speak naturally and are understood.

📝

Automatic call transcription

Every call logged, summarised, and searchable.

🌙

24/7 availability

After hours, weekends, public holidays — always on.

📞 Call received

0.0s

↓

🎙️ Client greeted

<2s

↓

🧠 Intent identified

NLP

↓

🔎 Urgency assessed

Protocol

↓

✅ Action taken

Resolved

Escalation Triggers

🚨 Symptoms of acute distress

🚨 "Can't breathe" / "collapsed"

🚨 "Bleeding won't stop"

↓ immediately triggers →

📳 Vet / on-call notified instantly

📋 Full call context attached

Routine Routing

📅 Appointment booking → Reception queue

💊 Prescription query → Info provided

📍 Clinic hours / directions → Answered

Urgency Routing

Your protocols. Applied precisely.

Every clinic has different protocols. VETNexx is configured with your specific escalation rules — not generic defaults. When a call crosses your threshold, a human is alerted within seconds.

🧭

Custom protocol configuration

Set your escalation triggers. Change them anytime from the dashboard.

⚡

Instant escalation

When triggered, the call reaches a human in under 5 seconds.

📋

Context always attached

The receiving vet or nurse sees the full call context — no re-explaining needed.

Booking System

Real-time booking. Zero errors.

VETNexx captures every booking request during the call and sends it straight to your reception team via the VETNexx browser extension — no direct PMS connection required, no duplicate data entry.

📅

Suggested time slots

Offers callers a suggested slot based on your clinic's availability preferences.

🔄

Instant reception visibility

Bookings appear in your VETNexx extension instantly, ready for your team to confirm in your PMS.

📲

Confirmation sent automatically

Client receives booking confirmation by SMS or email immediately after the call.

🔒

Reviewed by your team

Your reception team confirms each booking against your live schedule before it's locked in.

Dashboard

Your clinic, at a glance.

Live call activity, booking stats, and full audit trail — all in one place.

Today's Activity

Calls handled ↑ 12%

Appointments booked

Escalations triggered

Live Calls

Sarah Johnson

Booking checkup · 0:42

Active

Marcus Taylor

Urgent — escalated · 0:18

Escalated

Override any call. Adjust protocols. Export logs. Full control, always.

Try It for Your Clinic

Reception Extension

Works alongside your existing PMS.

VETNexx runs as a lightweight browser extension your reception team keeps open alongside your Practice Management Software — no direct API connection, no duplicate systems, no disruption to how your PMS already works.

Live call queue in your browser sidebar

Suggested appointment slots, ready to confirm

Caller and pet details, one click to copy

Booking confirmation sent automatically

Works with any PMS — no setup required